FAQ

COPE is in-network with ComPsych Managed Care and Lyra Health and out-of-network with all other insurance panels.  During your consultation call, we can check your out-of-network benefits with your particular insurance and estimate about how much your sessions would cost if you utilized your insurance.

We encourage you to check with your insurance company as well to inquire into possible out-of-network benefits and rates for reimbursement. Upon request, COPE providers can provide a monthly statement documenting services received that can be used for possible reimbursement from your insurance company and/or healthcare spending accounts.

Some questions that may be helpful to ask your insurance company:

• Do I have mental health benefits?
• Do I have out-of-network benefits? If so, what are the benefits?
• How would I obtain reimbursement for an out-of-network provider?
• How many sessions will be covered per calendar year?
• What is my deductible and has it been met?

As an out-of-network provider, we have partnered with Mentaya to help our clients save money on therapy. Use this tool below to see if you qualify for reimbursement for our services.

Treatment length varies greatly depending on your specific concerns. However, research has shown that significant improvements can be made within 12 weeks and sometimes less. Some concerns may require longer-term treatment and some individuals choose to continue coming to therapy even after initial treatment gains to maintain skills, prevent backsliding, and manage weekly stressors. Your therapist will work with you closely in the initial sessions to clarify your presenting concerns and an expected treatment duration.

Finding the right therapist mixed with the right treatment can sometimes feel like finding a unicorn for those looking to begin therapy. However, at COPE we try to make this process a reality with a number of talented, specialty trained clinicians who work with you to customize a course of treatment that suits your needs.

The initial therapy sessions are a great time for your therapist to get to know you and for you to get to know your therapist. Both are equally important. Your therapist will use this time to ask you a variety of questions in many different domains to understand as much breadth and depth of your life as possible in order to develop a thorough treatment plan. It is important to develop a set of goals that will guide treatment during these initial sessions.

Yes, you have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost.

Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services.

• You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.
• Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service.
• If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.
• Make sure to save a copy or picture of your Good Faith Estimate.

For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises or call 310-453-8788